Craft Certificate in Tour Guiding and Travel Operations

Course Overview

The level of post school courses that produce skilled technicians (craftsmen). Tour guiding and travel operations is a KNEC course under Business Technical and Vocational Education and Training (BTVET) which aims to impact learners with practical as well as theoretical knowledge in tours and travelling operations. The course targets a sociable, friendly, and outgoing person who is also interested in nature, history, and the arts.

 Target Groups

  • Beginners,
  • Community development workers,
  • Welfare officers
  • Fresh students.

Career Opportunities

  • Tours and travel operations assistant,
  • Tours assistant
  • Tour Guides
  • Travel Agents
  • Tourist Officers with the Ministry of Tourism
  • International Tour Manager

Entry Requirements

  • KCSE D Plain KCE Div. 3;
  • Pass in Artisan Level where applicable;
  • Any other equivalent qualification as approved by KNEC

Programme Duration and structure

Course duration: 12 months

Module Units

Module I

  1. Communication
  2. Customer Care
  3. Life Skills
  4. German 1
  5. Business Finance
  6. Entrepreneurship
  7. French Module 1
  8. Fundamentals of Tourism
  9. Information Communication Technology (Theory)
  10. Information Communication Technology (Practical)
  11. Tour Guiding Techniques
  12. Tourism Economics

Module II

  1. Touristic Geography
  2. Touristic History
  3. Travel Operations
  4. French Module II
  5. Fauna, Flora and Environmental Studies
  6. German II
  7. Research Methods
  8. Customer Care

Expected Learning Outcomes

Upon completion of this programme, graduates will be able to:

  • Demonstrate cultural awareness when dealing with diverse customers.
  • Meet the customer service standard needed to keep a competitive edge in this industry.
  • Develop an appreciation for our host culture and traditions, while servicing visitors from around the globe.
  • Enhance their important communication skills such as interpretation and storytelling.
  • Implement best safety and environmental practice in the tour experience

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