UCU 100: Communication Skills Notes Kenyatta University

TABLE OF CONTENTS
INTRODUCTION………………………………………………………………………………………………………7 GENERAL OBJECTIVES…………………………………………………………………………………………..8
1.0 LESSON 1: COMMUNICATION THEORY…………………………………………………9 1.1INTRODUCTION……………………………………………………………………………………………9 OBJECTIVES………………………………………………………………………………………………….9
1.2DEFINITION OF COMMUNICATION……………………………………………………………..9
1.3ELEMENTS OF COMMUNICATION……………………………………………………………..10 1.3.1SOURCE……………………………………………………………………………………………………….10 1.3.2CONTENT…………………………………………………………………………………………………….10 1.3.3MESSAGE…………………………………………………………………………………………………….10 1.3.4CHANNEL……………………………………………………………………………………………………10 1.3.5RECEIVER……………………………………………………………………………………………………10 1.3.6FEEDBACK………………………………………………………………………………………………….10 1.3.7BARRIERS……………………………………………………………………………………………………11
1.4 MODELS OF COMMUNICATION………………………………………………………………….11 1.4.1
THE PROCESS OF COMMUNICATION………………………………………………………..11
1.4.2OSGOOD’S MODEL……………………………………………………………………………………..12
1.4.3SCHRAMM’S MODEL………………………………………………………………………………….13
1.5FUNCTIONS OF COMMUNICATION……………………………………………………………13
1.5.1UNDERSTANDING AND INSIGHT……………………………………………………………….13
1.5.2MEANINGFUL RELATIONSHIPS…………………………………………………………………13
1.5.3INFLUENCE AND PERSUASION………………………………………………………………….13 1.6SUMMARY…………………………………………………………………………………………………..14
1.7FURTHER READING……………………………………………………………………………………14
2.0 LESSON 2: LISTENING AND ORAL PRESENTATION SKILLLS……………16 2.1INTRODUCTION………………………………………………………………………………………….16 OBJECTIVES………………………………………………………………………………………………..16
2.2LISTENING SKILLS……………………………………………………………………………………..17 2.2.1DEFINITIONS……………………………………………………………………………………………….17
2.2.2DIFFERENCE BETWEEN LISTENING AND HEARING………………………………..17
2.2.3LEVELS OF LISTENING……………………………………………………………………………….18
2.2.4BARRIERS TO EFFECTIVE LISTENING……………………………………………………….19
2.5.NOTE-TAKING…………………………………………………………………………………………….20
2.6 GUIDELINES TO NOTE-MAKING………………………………………………………………..20

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