COMMUNICATION SKILLS KNEC COURSE OUTLINE – CRAFT CERTIFICATE

INTRODUCTION

This module unit is intended to equip the trainee with knowledge, skills and attitudes to enable him/her to perform duties, process information from a variety of sources and apply communication skills at the work place.

GENERAL OBJECTIVES

By the end of the module unit, the trainee should be able to:

1. Appreciate the importance of communication in the work place
2. Develop necessary skills for effective communication
3. Appreciate the use of different modes and forms of communication
4. Appreciate the role of information and communication technology in communication
5. Develop the necessary writing skills for various documents
6. Appreciate official etiquette, protocol and diplomacy at the work place
7. Appreciate emerging issues in communication

The full course outline can be downloaded through the link below:

• Communication Skills Course Outline